Terms & Conditions

1.1 Members may choose to join or renew their Gold Coast Titans membership either online, by phone, in person or via renewal form in the post if you are the Primary Account Holder.

1.2 After renewal for membership(s) and payment of the membership fee, the Club will issue you an order confirmation via email once the membership has been processed. This may take up to 72 hours to be received. If members do not have an email address, they can call the Titans Membership team on (07) 5656 5656 and request a printed copy be posted to them (charges may apply).

1.3 Any differences between the amount charged at time of renewal, and what is ultimately allocated, will be amended to be charged or refunded accordingly during the seating allocation process.

1.4 Memberships purchased after the first home game will not be sold on a pro-rata basis unless advertised as such and will be charged at the prices listed on the Gold Coast Titans membership site.

1.5 By renewing or purchasing a a membership you will automatically be 'opted in' for Rolling Renewals as outlined in Condition 6.

2.1 A renewing member is classified as anyone who held a 2023 Gold Coast Titans membership.

2.1.1 2023 reserved seat season ticket holders (Foundation, Titanium Premium, Titanium, Gold, Steel) and General Admission seating season ticket holders (including the ‘Frontline’)

2.2.2 2023 season ticket holders wishing to renew their same seats for 2024 have an exclusive renewal period to renew their membership and keep the seating currently used by the member (subject to availability). This is known as the 'Same Seat Renewal Period’. The renewal period ends at close of business on 13th of October 2023.

2.2.3 After this date any seats previously belonging to 2023 members who have not renewed will automatically be made available for allocation to upgrading and/or new members.

2.2.4 2023 reserved seat season ticket holders wishing to change to different seating for 2024 are strongly encouraged to renew during the renewal period to secure themselves the best possible opportunity to secure alternate seats. Renewing after this period will put them at the back of the queue for changing seats (behind already renewed members).

2.2.5 2023 reserved seat season ticket holders who renew during the renewal period, but request a change of seating, will have their 2023 seats held until the 'change seat window' opens. It is the responsibility of the member to ensure they follow the instructions and deadlines provided to them via email. These instructions will be sent before the change seat window opens on 23rd of October 2023.

2.2.6 After the conclusion of the renewal period, 2023 reserved seat season ticket members will be notified via email of their change seat window (based on member since date as per condition 8), in which they will have the opportunity to select alternate seating themselves online.

2.2.7 Members may only change seats once the change seat window opens. If the member changes their seating during the change seat window, their 2023 seats will no longer be available to them. Only those members who renewed during the renewal period, and requested a change in seating, will be able to access the change seat window. If a member does not select alternate seats during the change seat window, they will retain their 2023 seats for the 2024 season.

2.2.8 Renewing 2023 reserved seat season ticket holders who renew after the renewal period may not be able to access their 2023 seats. 2023 members wishing to renew after the renewal period may have to select their own seats at the time of purchase (Excluding Foundation Members).

2024 membership will go on-sale to the general public on Thursday 28 September 2023.

4.1 All prices advertised on this site or flyer are inclusive of GST unless otherwise stated.

Upfront payment

5.1 Upfront/Full Payment: Members may pay in full via Visa, MasterCard, American Express, Cheque, Money Order, Cash or EFTPOS at the time of application.

5.1.1 Charges against credit cards will appear on your statements as ‘Gold Coast Titans M’Ship Parkwood’.

5.1.2 If a credit card payment is declined by your bank you will be contacted for an alternate form of payment. Any fees levied to you by your financial institution for a failed payment will be payable by you.

5.1.3 Orders will not be added to the seating allocation queue (where relevant) until a payment is successful.

5.1.4 Cheques and money orders must be made payable to ‘Titans Rugby League Pty Ltd’.

5.1.5 If a cheque is dishonoured, you will be contacted for an alternate form of payment. Dishonoured cheques may incur an immediate fee applied by the bank. Any fees levied to you by your financial institution will be payable by you.

5.1.6 Cash and EFTPOS payments must be made in person at Gold Coast Titans Headquarters, Level 1, IKON High Performance Centre, 76-122 Napper Road, Parkwood, 4214 between the hours of 9.00am-5.00pm Monday-Friday (excluding public holidays). Cash cannot be sent in the mail.

Instalment payment

5.2 Instalments: Ticketed members (Foundation Premium, Foundation, Titanium Premium, Titanium, Gold, Steel, Frontline, General Admission, Club Partner, 4 Game-Flexi ,Ticket Pack and Heartland) categories may choose to pay by fortnightly or monthly instalments via Visa, MasterCard or American Express. All other non-ticketed memberships must be paid in full at the time of application, or with the first instalment if purchasing in combination with a ticketed membership.

5.2.1 Applications/renewals received prior to 13 October 2023 will have a $5.00 deposit charged at the time of application/renewal of membership to confirm the credit card is entered correctly. This deposit will then be deducted from the first monthly instalment.

5.2.2 Applications/renewals received after 13 October 2023, will have the number of required payments deducted immediately upon receipt of application/renewal to bring them up to date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date.

5.2.3 Payments will be deducted in instalments on the 13th of each month (or the next business day if the 13th falls on a weekend or public holiday), beginning on 13 October 2023 via your nominated Visa, MasterCard or American Express.

5.2.4 Instalment dates cannot be changed, but additional payments can be made online at any time by the member or by calling the Membership team.

5.2.5 By joining the fortnightly or monthly instalment plan, you authorise the Gold Coast Titans to debit from your nominated credit/debit card for the amounts advised to you online at the time of application/renewal and in accordance with these terms and conditions.

5.2.6 If any payment fails to transfer between institutions, further attempts will be made throughout the month to clear the funds until successfully processed. The member may be contacted via phone, SMS or email to advise of any repeated failed payments.

5.2.7 It is the member’s responsibility to ensure the credit or debit card details provided are correct, including notification should the expiry date change. It is also the member's responsibility to ensure sufficient clear funds are available on the nominated account on each scheduled instalment date, and that all contact details are correct at all times.

5.2.8 If an instalment payment is returned or dishonoured by the financial institution, members will be notified to request immediate payment. Any fees levied to you by your financial institution will be payable by you.

5.2.9 The Gold Coast Titans may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You may be notified via email or SMS if the Gold Coast Titans suspend or cancel your membership. Please note that at least three (3) business days will be needed to reinstate your membership once payment is received.

5.2.10 If your membership is suspended or cancelled, all membership benefits including, but not limited to, access to Gold Coast Titans games and pre-sale ticket windows will be suspended.

5.2.11 Members with outstanding debt from previous seasons are not eligible to renew/apply for membership for subsequent seasons until all outstanding debt has been paid.

5.2.12 The Gold Coast Titans may refer any outstanding balances at the end of the season to a debt collection agency for recovery of any monies owed. This may involve additional costs that you would also be responsible for.

5.2.13 All members who choose to pay via instalments must have their Membership paid in full by 15 July 2024. Any members who fail to pay the balance by this date risk having their membership voided and barcodes cancelled immediately. Any instalments paid, or monies collected, prior to this date cannot be refunded.

5.2.14 If you believe that a payment has been initiated incorrectly, please contact the Titans Membership team on (07) 5656 5656.

6.1 All members paying via credit card (Visa, MasterCard or American Express) or debit card backed by VISA or MasterCard, regardless of package type or payment method (upfront or instalments), agree to be opted in for 'Rolling Renewals', facilitating automatic rollover of your membership from year to year on these terms and conditions unless varied.

6.2 Membership will be automatically renewed into the same package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payment details as the previous season, unless otherwise advised.

6.3 Prior to the rollover, members will receive written notice via email to the member's email address supplied, notified pursuant to Condition 15, which details the pricing for the following season and provides a 14-day opt-out period.

6.4 During this opt-out period members must notify the Gold Coast Titans via emailing membersinfo@titans.com.au or phoning (07) 5656 5656 if they do not wish to rollover (strict deadlines apply).

The COVID-19 Pandemic impacted the delivery of the 2020 and 2021 membership program to an extent which saw affected club members offered several choices to address the ‘lost value’ of individual membership investments in these years.

Pertaining to the 2023 season, please see below excerpt from the club’s terms and conditions relating to how these entitlements would be managed in the future:

“Pending no further disruption, any outstanding entitlements associated with this will expire at the conclusion of the 2023 season”.

Therefore, given there were no further disruptions in 2023, all entitlements associated with any ‘lost value’ during the 2020 and 201 COVID-19 impacted season have expired.

7.1 Social Distancing Action Plan

The Gold Coast Titans are committed to ensuring members are treated fairly in relation to the impacts on Membership packages because of COVID-19. The Club have developed a Social Distancing Action Plan to ensure we are prepared for what the 2024 season may bring.

The plan outlines key information including ticket redemption processes and proposed seating areas for our various membership categories if social distancing guidelines remain in place. Click here to review the plan.

7.2 Member COVID-19 Compensation Policy

If the Gold Coast Titans cannot fulfil match entitlements outlined in ticketed membership packages because of COVID-19 or any other unforeseen act or allocate seating of a commensurate level to that originally purchased, the Club have developed a Compensation Policy. Click here to review the policy.

8.1 When you become a member with the Gold Coast Titans the season you join is recorded against your account as your 'Member Since' status.

8.2 Only consecutive years of membership are counted towards the 'Member Since’ status.

8.3 When choosing to upgrade or change seats your 'Member Since Status' will be considered.

9.1 Family:

9.1.1 In 2024, dedicated family price types have been removed to make the process of renewing/purchasing a family membership (where eligible) simpler. Members need now only select the appropriate number of adult and junior price types to make up their unique family membership. For example, a family of three comprising 1 adult and 2 juniors would simply select 1 adult and 2 junior price types when purchasing their membership.

9.2 Junior:

9.2.1 To be eligible for a junior membership, the applicant must be 15 years or younger [CB1] as of 23 September 2023.

9.2.2 Juniors aged four and under on 7 March 2024 are entitled to attend matches without a membership or ticket but must be seated on the lap of an accompanying adult and not occupy a seat.

9.2.3 All junior members must have their membership placed under their own individual name and a date of birth must be provided for each junior member on an account. Failure to do so will result in the adult price being applied to the order.

9.3 Concession:

9.3.1 Concession memberships are available to any persons holding a current government-issued Seniors Card, Pensioner Concession Card, Full-time Student Card or Repatriation Health Care Card Totally and Permanently Incapacitated.

9.3.2 Concession Cards must be valid for the entire duration of the 2024 NRL season.

9.3.3 Please note that Health Care Cards and Seniors Business Discount Cards are not accepted as a form of concession. Please refer to the accepted concession cards on the Cbus Super Stadium website.

9.3.4 It is a condition of entry that all Concession Card holders agree to present their concession identification card, if requested. If a Concession Card cannot be presented the Membership card holder will be refused entry to the venue.

9.4 Companion Card:

9.4.1 Foundation Premium, Foundation, Titanium Premium, Titanium, Gold, Steel, Frontline, General Admission and 4-Game Flexi members who hold a valid Companion Card may apply for a second membership at no extra charge to accommodate their companion when a concession membership is purchased for themselves.

9.4.2 Companion Card holders must provide a printed copy of the Companion Card with the application/renewal and as such, these cannot be purchased online. Companion Cards must be provided at the time of application/renewal and cannot be arranged after this point

9.4.3 The companion membership will be issued in the name of the Companion Card holder

9.4.4 The companion membership does not include any additional member benefits, other than a seat at the relevant games included

9.5 Upgrading for individual games:

9.5.1 Members can upgrade a junior and/or concession membership to a higher classification for individual games by purchasing the upgrade at the member box office for $10 per match at Gate D on any given game-day, or you can arrange this in advance of game-day by calling the Membership Hotline (07) 5656 5656 during office hours

10.1 Regardless of how the membership is renewed or purchased, it is a condition of membership that all members agree to be bound by these terms and conditions of membership with the Gold Coast Titans.

10.2 Any person or persons using any member entitlement, including game day attendance, regardless of whether they purchased the membership themselves are bound by these terms and conditions. Any member must make any person making use of their membership entitlement aware of these terms and conditions.

10.3 Any member in breach of these terms and conditions risks having their membership cancelled without refund.

11.1 If for any reason a member cannot attend a Gold Coast Titans home game, they can provide their entry pass to a friend or relative to use.

11.2 The ability to transfer a membership to someone else is subject to the membership classification (e.g., junior to adult). Please see condition 9.5.1 for details on how to upgrade classification for individual games.

11.3 Memberships cannot be traded, sold, or used for advertising, promotion or other commercial purchases including competitions, without prior written consent of the club. If a membership is found to be in breach of this condition, the membership will be immediately cancelled without notification or refund and the bearer of the membership will be refused admission and access to any entitlements.

11.4 Members should be aware that there is legislation in Queensland relating to the re-sale of tickets at Cbus Super Stadium, and breach of these laws may attract criminal penalties.

In 2024, reduced access members (Social Plus, 4 Game Flexi, Ticket Pack and Basic) can redeem their home game tickets through the contracted ticketing agent of Cbus Super Stadium.

To redeem, follow the instructions forwarded by email (from January 2024) or contact the Membership team on (07) 5656 5656 or via membersinfo@titans.com. Tickets will be issued and sent to the email address on your member account (for you to print).

* Please note: Tickets subject to availability. Members can nominate to split their allocation by (for example) taking one (1) ticket to two (2) home games (for Social Plus Members). The same procedure must be followed.

In 2024 Away Legion members are entitled to two (2) tickets to one (1) Titans away game of their choice. To redeem your tickets Away Legion members must:

Complete the Away Legion online request form – a link to this form is emailed to Away Legion members.

Alternatively you may contact the Membership Department on (07) 5656 5656 or via membersinfo@titans.com.au to request their choice of Titans away game/s. Tickets will be issued on the week of the away match and sent to you in the form of an EzyTicket (usually on the Wednesday/Thursday prior to the match)

* Please note: In 2024 the Titans have reciprocal arrangements in place with a certain number of NRL clubs. At the time of writing not all clubs have yet established reciprocal ties with the Titans. Limitations apply therefore as to which away fixtures can be attended as part of the Away Legion membership. Away Legion members are advised to contact the club before submitting their applications to determine which fixtures of the 2024 season can be attended as part of their membership. Seating allocation at away games is at the discretion of the opposition club the Titans are playing at the home ground of.

** Gold Coast Titans members cannot use their Away Legion tickets to NRL-specific events such-as double-headers or specialised 'Rounds' that host more than 2 NRL teams.

In 2024 Titans members are entitled to purchase tickets at member rates. To access member pricing, members can enter their membership number where indicated on the Titans event page of the authorised ticket agent (from February 2023). Alternatively, members may contact the Titans Membership team on (07) 5656 5656 or report to a Cbus Super Stadium Ticketek box office on game day. Please note – to purchase tickets at the box office a member must present their membership card or member tickets. No guarantee can be provided that additional tickets purchased by members will be allocated next to the member’s season reserved seat. Allocation is subject to availability

15.1 All members must take responsibility for updating their personal details so the Gold Coast Titans can communicate with them effectively

15.2 The Gold Coast Titans hold no responsibility for a member’s failure to update their personal details. To update your personal details please login to your My Titans account

In 2024, member merchandise is included for renewing and new members in the following packages:

• Foundation Premium (renewal only)
• Foundation (renewal only)
• Titanium Premium (season ticket)
• Social Plus
• Social
• Away Legion
• Blade’s Buddies
• Blade’s Brigade
• Blade’s Babies

Members who purchased merchandise in 2023 have had merchandise included in their 2024 renewal invoice.

New and renewing members who don’t have merchandise included as part of their purchase/renewal can secure it for an additional $35.

2023 members who requested a physical (non-digital) card have had this added to their 2024 renewal invoice for $10. In 2024, physical membership cards will also be supplied with a lanyard.

2023 members who did not have a physical card default to a digital card in 2024. A physical card can be added at the time if renewal for an additional $10. In 2024, physical membership cards will also be supplied with a lanyard

New members for 2024 can also add-on a physical card for $10 (including lanyard) at the time of purchase. Members who don’t add-on a physical card will default to a digital card.

Members will default to receiving a digital membership card in 2024 except for renewing members who requested a physical (non-digital) card in 2023. These members will have this added to their 2024 renewal invoice for $10. In 2024, physical membership cards will also be supplied with a lanyard.

A physical card can be added at the time if renewal for an additional $10. In 2024, physical membership cards will also be supplied with a lanyard

New members for 2024 can also add-on a physical card for $10 (including lanyard) at the time of purchase. Members who don’t add-on a physical card will default to a digital card.

For season ticket holders, your digital membership card will reflect your seat location and include a barcode for venue access.

For all other members, your digital card can be used to identify yourself as a Gold Coast Titans member and retrieve information needed to access other entitlements including the Club Member discount on home game tickets and club merchandise.

Digital Membership cards will be issued within 4 weeks of a valid payment being made against a 2024 membership product

This product is designed for 5–14-year-olds and includes a Merchandise pack and access to one (1) coaching clinic during the 2024 April or July school holiday. At the time of writing, it is envisaged that two (2) clinics will be available in the April school holidays (likely locations are Parkwood and Logan) and two (2) clinics will be available in the July school holidays likely locations are Burleigh and Cudgen). Each Blade’s Buddies member can choose to attend one (1) of these clinics as part of the membership. Blade’s Buddies members can purchase additional school holiday clinics for $40 per clinic.

You do not have to attend a coaching clinic to be a Blade’s Buddies member.

19.1 Each Member’s access to pre-sales, including the NRL Grand Final, NRL Finals Series and State of Origin will be determined in accordance with their respective Membership category and corresponding entitlements at the time the offer is made available. These entitlements are not determined by the Gold Coast Titans, but are made available to Members as an added benefit through the NRL

119.2 The Club will communicate information relating to member’s pre-sale access via email only, so it is important to ensure an active email address is always registered. Please note, communications such as this are at the NRL's discretion, and the Titans do not control the content or when communication will be sent-out