Membership FAQ

Becoming a Gold Coast Titans member is easy! You can join via our website or with the help of our Titans Membership team.

To become a member online, visit the Titans membership website and select your membership type.

Alternatively, you can call the Titans Membership team on our dedicated Membership Hotline - (07) 5656 5656 or via email - membersinfo@titans.com.au

Please note: You will require a valid email address to purchase online. A help service for online questions is available to members by contacting the Membership team on (07) 5656 5656.

New members wishing to sit together should sign up under one account name, as this will automatically ensure seats are allocated together. If members wish to sit together, but pay separately for their seats, they can request a seating link by contacting the Membership team on (07) 5656 5656 or via email at membersinfo@titans.com.au

If you want to upgrade or change your membership to a different package, you can do it one of two ways:

Online - Visit the packages page on the Titans membership website and click 'JOIN NOW' on the package you wish to upgrade/change to. Follow the prompts to sign up. Please note, after you finish, you will need to contact the Membership team to ensure your previous membership does not rollover.

Over The Phone - Contact the Membership team directly at membersinfo@titans.com.au or (07) 5656 5656 and we can facilitate the change for you!

This year, dedicated family price types have been removed to make the process of renewing/purchasing a family membership (where eligible) simpler. Members need now only select the appropriate number of adult and junior price types to make up their unique family membership. For example, a family of three comprising 1 adult and 2 juniors would simply select 1 adult and 2 junior price types when purchasing their membership.

Merchandise is included for renewing and new members in the following packages:

• Foundation Premium (renewal only)Foundation (renewal only)
• Titanium Premium (season ticket)
• Social Plus
• Social
• Away Legion
• Blade’s Buddies
• Blade’s Brigade
• Blade’s Babies

Members who purchased merchandise in 2023 have had merchandise included in their 2024 renewal invoice.

New and renewing members who don’t have merchandise included as part of their purchase/renewal can secure it for an additional $35.

2023 members who requested a physical (non-digital) card have had this added to their 2024 renewal invoice for $10. In 2024, physical membership cards will also be supplied with a lanyard.

2023 members who did not have a physical card default to a digital card for 2024. A physical card can be added at the time if renewal for an additional $10. For 2024, physical membership cards will also be supplied with a lanyard

New members for 2024 can also add-on a physical card for $10 (including lanyard) at the time of purchase. Members who don’t add-on a physical card will default to a digital card.

This year, a new fortnightly payment plan has been introduced to provide greater flexibility on how to pay for club membership.

Members will be sent an SMS link to access their 2024 digital membership card within two weeks of their renewal/purchase.

Member merchandise will be mailed directly to your supplied mailing address from the start of January.

In all games throughout 2023, there was no game where members needed to be re-allocated. However, if this becomes a requirement, the club has developed a Social Distancing Action Plan which provides a framework for managing any potential scenario. To view the plan click here.

If the Gold Coast Titans cannot fulfil match entitlements outlined in Ticketed membership packages because of COVID-19 or any other unforeseen act, or alternatively allocate seating of a commensurate level to that originally purchased, the Club have developed a Compensation Policy. Click here to review the policy.

No. Full season memberships have been priced for the 11 home games at Cbus Super Stadium only. Despite the Magic Round fixture being classed as a 'home game', this is an NRL event for the whole of the round and we can’t expect all Season Ticket members to be able to attend the game at Suncorp Stadium. If you are a Reduced Access member (4-Game, Flexi, Club, Away or Supporter) you will not be able to redeem your ticket(s) to this match as your entitlement is only for home games at Cbus Super Stadium.

Members with a disability requiring consideration for special needs seating should include their specific seating requirements with their application form or contact the Membership team for the required arrangements to be made regarding seating. This should include the need for wheelchair seating and if required, a carer seat located adjacent to the person with the disability. Limited disabled parking is available. For information on disabled parking, please click here

To be eligible for a Junior membership, the applicant must be 15 years of age (or younger) as of 30 September 2023.

No. 2024 seasonal membership prices have been priced to reflect our 11 home matches at our home stadium. If the Titans have another regional home match in season 2024, all members will receive an exclusive window in which they can purchase ticketing to the regional match before they go on-sale to the general public.

As soon as the 2024 NRL Telstra premiership Season draw is released, we will know if the Titans are playing another regional match.

Yes. As soon as the 2024 season draw is released, we will begin planning opportunities to host Member only trips.

You can redeem your tickets using a unique code that will be issued to you via email. The process will be made-available from February 2024.

Yes, this can be done through your My Titans account via the 'print at home' function. There is no need to make this selection at the time of purchase. Once the individual games for the 2024 season have been confirmed and loaded into the system, members will be able to sign-in and manage their ticketing personally on a game-by-game basis. Print at home paper tickets or mobile tickets can be accessed and transferred.

Yes, you can order a traditional ‘hard’ card (with lanyard) at a cost of $10 (including postage). Please add this to your cart at the time of purchase or contact the Membership team on (07) 5656 5656 or by email at membersinfo@titans.com.au to order.

Yes. We understand that memberships are often a present and that the membership package may not arrive in time for that special occasion. After purchasing online, as part of your order confirmation email, you will be sent a link to download an editable PDF gift certificate. Please call the Membership team if you require further assistance on (07) 5656 5656.

NB: Please note gift certificates are not valid for entry to the venue.

The following forms of payment are accepted.

Credit Cards:

VISA, MasterCard and AMEX.

All credit card charges will appear on your statement as a payment to ‘Gold Coast Titans M’Ship Parkwood’. All fees associated with Credit Card payments (1.95% for VISA, MasterCard and American Express) are incorporated into the published price of membership.

Bank, Personal and Company Cheques and Money Orders:

Please make cheques or money orders payable to GOLD COAST TITANS. All members paying by this method must print their full name and contact number on the back of a cheque or money order. Please see Terms and Conditions with regards to cheque payments.

Debit Cards:

Debit credit cards are accepted where they are backed by VISA or MasterCard. No other debit cards are accepted.

Payment Plans:

Full Season and Reduced Access members (Foundation Premium, Foundation, Titanium Premium, Titanium, Gold, Steel, Frontline, General Admission, Club Partner, 4-Game Reserved, Heartland and Flexi pack) may choose to pay by fortnightly or monthly instalments via Visa, MasterCard or American Express. Single-Game and Non-ticketed memberships must be paid in full at the time of application, or with the first instalment if purchasing in combination with Ticketed membership.

Applications/renewals received prior to 13 October 2023 will have a $5.00 deposit charged at the time of application/renewal of membership to confirm the credit card is entered correctly. This deposit will then be deducted from the first monthly instalment.

Applications/renewals received after 13 October 2023, will have the number of required payments deducted immediately upon receipt of application/renewal to bring them up to date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date.

Payments will be deducted in instalments on the 13th of each month (or the next business day if the 13th falls on a weekend or public holiday), beginning on 13 October 2023 via a nominated VISA, MasterCard or American Express.

Instalment dates cannot be changed, but additional payments can be made online at any time by the member.

Direct Debit:

Members wishing to pay by Direct Debit cannot purchase online. If you would like to purchase your membership via Direct Debit, please contact the Gold Coast Titans Membership team on 07 5656 5656.

Cash:

Cash payments are accepted. Cash can only be paid at Titans HQ – IKON High Performance Centre, 76-122 Napper Road, Parkwood, QLD, 4214. Forms listing cash as the form of payment will not be accepted unless the cash is paid at the time the form is submitted.

Membership will be automatically renewed into the same package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payment details as the previous season, unless otherwise advised. All members paying via credit card (VISA, MasterCard or American Express) or debit card backed by VISA or MasterCard, regardless of package type or payment method (upfront or instalments), agree to be opted in for 'Rolling Renewals', facilitating automatic rollover of your membership from year to year on these terms and conditions unless varied.

Prior to this rollover, members will receive written notice via email at the members agreed email address pursuant to Condition 6.4, that details the pricing for the following season and provides a 14-day opt-out period. During this opt-out period members may notify the Gold Coast Titans via email that they do not wish to rollover their membership (strict timeframes apply).

Customers who purchase online to become 2024 members will receive an email confirmation of their application. Customers without an email address need to contact the Membership team on 07 5656 5656 for confirmation.

2023 members renewing their same seat as 2023 for the 2024 season will be allocated automatically.

2023 members wanting to change seats but stay in the same seating category are advised to renew their 2023 seat to secure priority allocation in the 'change seat window'. The 'change seat window' will be opened after the 'same seat renewal period' ends on Friday October 13. Once the 'change seat window' opens, members wanting to change seats will be able to do so themselves, through their My Titans account.

2023 members wanting to change their seating category can do so in the ‘change seat window.’ Members will be able to select their seating in the category they have chosen at the time of purchase. Members doing this will also be able to change their seats in the 'change seat window', should they wish, once the 'same seat renewal window' closes on Friday October 13.

Existing members who purchase a new membership will retain their existing member number and loyalty status (member tenure - e.g., 6 year - Seagull Status).

All renewing members will have the opportunity to change their allocated seat once the ‘change seat window’ opens on Monday October 23, 2023.

All ticketed memberships are transferrable. Full season member tickets can be shared game to game with friends and family via your My Titans account, or by passing on membership cards. Please be aware that entry to the stadium will be subject to the category of the membership (e.g., an adult will not be admitted with a junior membership pass).

All other memberships with ticket entitlements (4-Game Flexi, Ticket Packs, Social Plus, and Basic) can share their tickets with others once they have been redeemed.

No memberships are transferrable once the ticketing entitlements associated with a particular product have been exhausted.