Membership FAQ

Becoming a Gold Coast Titans member is easy! You can join via our website or with the help of our Titans Membership team.

To become a member online, visit the Titans membership website and select your membership type.

Alternatively, you can call the Titans Membership team on our dedicated Membership Hotline - (07) 5656 5656 or via email - membersinfo@titans.com.au

Please note: You will require a valid email address to purchase online. A help service for online questions is available to members by contacting the Membership team on (07) 5656 5656.

New members wishing to sit together should sign up under one account name, as this will automatically ensure seats are allocated together. If members wish to sit together, but pay separately for their seats, they can request a seating link by contacting the Membership team on (07) 5656 5656 or via email at membersinfo@titans.com.au

If you want to upgrade or change your membership to a different package, you can do it one of two ways:

Online - Visit the packages page on the Titans membership website and click 'JOIN NOW' on the package you wish to upgrade/change to. Follow the prompts to sign up. Please note, after you finish, you will need to contact the Membership team to ensure your previous membership does not rollover.

Over The Phone - Contact the Membership team directly at membersinfo@titans.com.au or (07) 5656 5656 and we can facilitate the change for you!

Dedicated family price types are no longer used. Members simply select the appropriate number of adult and junior memberships needed for their family. For example, a family of three comprising one adult and two juniors would select one adult and two junior price types when purchasing or renewing their membership.

Digital membership cards will be issued within four weeks of a valid payment being made against a 2027 membership product.

Eligible members will receive separate information about accessing the Locker Room and selecting their 2027 member merchandise. Please refer to the Member Merchandise question below for more information.

In 2027, member merchandise or Locker Room credit is included for renewing and new members in the following packages:

• Foundation Premium (renewal only)

• Foundation (renewal only)

• Titanium Premium (season ticket)

• Social

• Away Legion

• Blade's Buddies

• Blade's Brigade

• Blade's Babies

Members who have merchandise included in their membership package will have the option to choose either a Core Pack or $50 credit via the Locker Room. Members who purchased a Core Pack in 2026 will have this added to their 2027 renewal invoice and, if they purchase it again, will also receive the option of a Core Pack or $50 credit.

Members who do not have merchandise included in their membership package will still receive access to the Locker Room after purchasing or renewing their membership, but no credit or merchandise will be included.

2026 Digital Members will not have the equivalent 2027 Digital Membership product automatically added to their renewal invoice. The Kayo subscription included with the Digital Membership expires at different times for individual members, depending on when it was activated during 2026, so 2026 Digital Members will be contacted separately about renewing this product for 2027.

At the time of writing, the discount available to NRL Club Members for the Kayo subscription in 2027 has not been confirmed. As a result, pricing for both renewing and new Digital Members is not yet available. The 2027 Digital Membership will not go on sale to new members until the NRL Club Member discount and associated product pricing have been confirmed.

No. Full season memberships have been priced for the 11 home games at Cbus Super Stadium only. Despite the Magic Round fixture being classed as a 'home game', this is an NRL event for the whole of the round and we can’t expect all Season Ticket members to be able to attend the game at Suncorp Stadium. If you are a Reduced Access member (Flexi, Away, Group Ticket Pack or Basic) you will not be able to redeem your ticket(s) to this match as your entitlement is only for home games at Cbus Super Stadium.

Members with a disability requiring consideration for special needs seating should include their specific seating requirements with their application form or contact the Membership team for the required arrangements to be made regarding seating. This should include the need for wheelchair seating and if required, a carer seat located adjacent to the person with the disability. Limited disabled parking is available. For information on disabled parking, please click here

To be eligible for a Junior membership, the applicant must be 15 years of age or younger as of 22 August 2026.

Children aged four and under on 4 March 2027 are entitled to attend matches without a membership or ticket, but must be seated on the lap of an accompanying adult and cannot occupy a seat.

No. 2027 seasonal membership pricing relates to the Club's home matches at Cbus Super Stadium. If the Titans host a regional home match during the 2027 season, members will receive an exclusive opportunity to purchase tickets before they go on sale to the general public.

Further information will be provided once the 2027 NRL Telstra Premiership draw is released and any regional fixture is confirmed.

Once the 2027 season draw is released, the Club will assess opportunities to host member-only trips and will communicate any confirmed opportunities directly to members.

Reduced Access members can redeem their home-game tickets through the contracted ticketing agent of Cbus Super Stadium. Redemption instructions will be forwarded by email from January 2027. Members can also contact the Membership team on (07) 5656 5656 or via membersinfo@titans.com.au for assistance. Tickets are subject to availability.

In 2027, Away Legion members are entitled to two tickets to one Titans away game of their choice, subject to the Club's reciprocal arrangements with opposition clubs and ticket availability. Members will receive an online request form by email, or can contact the Membership team on (07) 5656 5656 or membersinfo@titans.com.au to request their preferred away game.

Tickets are generally issued during the week of the away match. Away Legion entitlements cannot be used for NRL-specific events such as double-headers or specialised rounds involving more than two NRL teams.

Yes, this can be done through your My Titans account via the 'print at home' function. There is no need to make this selection at the time of purchase. Once the individual games for the 2026 season have been confirmed and loaded into the system, members will be able to sign-in and manage their ticketing personally on a game-by-game basis. Print at home paper tickets or mobile tickets can be accessed and transferred.

Yes, you can order a traditional ‘hard’ card (with lanyard) at a cost of $10 (including postage). Please add this to your cart at the time of purchase or contact the Membership team on (07) 5656 5656 or by email at membersinfo@titans.com.au to order.

Yes. We understand that memberships are often a present and that the membership package may not arrive in time for that special occasion. After purchasing online, as part of your order confirmation email, you will be sent a link to download an editable PDF gift certificate. Please call the Membership team if you require further assistance on (07) 5656 5656.

NB: Please note gift certificates are not valid for entry to the venue.

Members can pay upfront via Visa, MasterCard, American Express, cheque, money order, cash or EFTPOS. Cash and EFTPOS payments must be made in person at Gold Coast Titans Headquarters, Level 1, IKON High Performance Centre, 76-122 Napper Road, Parkwood, QLD 4214 during business hours.

Ticketed members in Foundation Premium, Foundation, Titanium Premium, Titanium, Gold, Steel, Frontline, General Admission, Club Partner, Flexi and Group memberships may choose to pay by fortnightly or monthly instalments via Visa, MasterCard or American Express. Other non-ticketed memberships must be paid in full at the time of application, or with the first instalment when purchased in combination with a ticketed membership.

Applications and renewals received prior to 9 October 2026 will have a $5 deposit charged at the time of application or renewal, which will be deducted from the first monthly instalment. Applications or renewals received after 9 October 2026 will have the number of required payments deducted immediately to bring the account up to date with the fixed schedule.

Payments will be deducted in instalments on the 9th of each month, or the next business day where required, beginning on 9 October 2026. Instalment dates cannot be changed, but additional payments can be made online at any time or by contacting the Membership team.

Members paying by Visa, MasterCard, American Express, or a debit card backed by Visa or MasterCard are opted in to Rolling Renewals, regardless of package type or whether they pay upfront or by instalments. This means the membership will automatically renew into the same package and seat for the following season, at the updated price, using the same payment details unless otherwise advised.

Before the rollover, members will receive written notice by email detailing pricing for the following season and providing a 14-day opt-out period. Members who do not wish to rollover must contact the Titans Membership team within the advised timeframe.

The 2027 Digital Membership is an exception for 2026 Digital Members and will not be automatically added to renewal invoices. Please refer to the Digital Membership question above.

Customers who purchase online to become 2027 members will receive an email order confirmation once their membership has been processed. This may take up to 72 hours. Customers without an email address can contact the Membership team on (07) 5656 5656 to request confirmation.

2026 season ticket members renewing the same seats for 2027 will retain those seats provided they renew during the Same Seat Renewal Period, which ends at close of business on Tuesday 13 October 2026.

Members who renew during the Same Seat Renewal Period and request a change of seating will have their 2026 seats held until the change-seat window opens on Wednesday 14 October 2026. Members will receive instructions by email and will be able to select alternate seating online once their change-seat window opens.

If a member changes seats during the change-seat window, their 2026 seats will no longer be available to them. If they do not select alternate seats during the window, they will retain their 2026 seats for the 2027 season.

Renewing members who renew after the Same Seat Renewal Period may no longer be able to access their 2026 seats, excluding Foundation Members.

Yes. Your Member Since status records the season you first joined the Gold Coast Titans and counts consecutive years of membership. This status is considered when members upgrade or change seats. Existing members who purchase a new membership should retain their existing member number and consecutive membership status.

If you cannot attend a Gold Coast Titans home game, you may provide your entry pass to a friend or relative to use. Any transfer remains subject to the membership classification, for example a junior membership cannot be used by an adult unless the classification is upgraded for that game.

Memberships cannot be traded, sold or used for advertising, promotion, competitions or other commercial purposes without the Club's prior written consent.

Memberships are non-refundable, however the Gold Coast Titans may consider cancellation requests on a case-by-case basis. Primary Account Holders must submit a written request explaining the circumstances, generally at least four business days before any relevant home or away game. Memberships cannot be cancelled once the membership package is no longer on sale.

Where a cancellation is approved, a $25 cancellation fee applies per membership. Season Ticket Members will also be charged at the applicable retail ticket price for games included in the membership that were played before the cancellation request, including an upcoming game where the request is received inside four business days of that game.