Terms & Conditions

All persons seeking to become members/are members of the Gold Coast Titans agree to be bound by these conditions.

1. Purchase of a Membership

1.1 Members may choose to join or renew their Gold Coast Titans Membership either onlineover the phone, in person or via renewal form in the post if you are the Primary Account Holder

1.2 After submitting an application or renewal for membership(s) and payment of the membership Fee the Club will issue you an Order Confirmation via email once the membership has been processed. This may take up to 72 hours to be received. If members do not have an email address they can call the Titans Membership Team on (07) 5656 5656 and request a printed copy be posted to them (charges may apply)

1.3 Any differences between the amount charged at time of renewal, and what is ultimately allocated, will be amended to be charged or refunded accordingly during the seating allocation process

1.4 Memberships purchased after the first home game will not be sold on a pro-rata basis, unless advertised as such, and will be charged at the prices listed on the  Gold Coast Titans membership site

1.5 By submitting an application or renewal for membership you will automatically be 'opted in' for Rolling Renewals as outlined in Condition 6

2. Renewing Memberships

2.1 A Renewing Member is classified as anyone who held a 2018 Gold Coast Titans Membership

2.2 2018 reserved seat season ticket holders (Foundation, Titanium, Gold, Steel) and general admission seating season ticket holders (The Legion)

2.2.1 2018 season ticket holders wishing to renew their same seats for 2019 have an exclusive renewal period to renew their membership and keep the seating currently used by the Member (subject to availability). This is known as the 'Renewal Period’. The Renewal Period ends at close of business on Wednesday 17 October, 2018

2.2.2 After this date any seats previously belonging to 2018 Members who have not renewed will automatically be made available for allocation to upgrading and/or new Members

2.2.3 2018 reserved seat season ticket holders wishing to change to different seating for 2019 are strongly encouraged to renew during the Renewal Period to secure themselves the best possible opportunity to secure alternate seats. Renewing after this period will put them at the back of the queue for changing seats (behind already renewed members)

2.2.4 2018 reserved seat season ticket holders who renew during the Renewal Period, but request a change of seating, will have their 2018 seats held until the 'Change Seat Window' opens. It is the responsibility of the Member to ensure they follow the instructions and deadlines provided to them via email. These instructions will be sent before the 'Change Seat Window' opens in October

2.2.5 After the conclusion of the Renewal Period, 2018 reserved seat season ticket will be notified via email of their Change Seat Window (based on Member Since Date as per Condition 7), in which they will have the opportunity to select alternate seating themselves online

2.2.6 Members may only change seats once during the Change Seat Window opens. If the Member changes their seating during the Change Seat Window their 2018 seats will no longer be available to them. Only those Members who renewed during the Renewal Period, and requested a change in seating, will be able to access the Change Seat Window. If a Member does not select alternate seats during the Change Seat Window they will retain their 2018 seats for the 2019 season

2.2.7 Renewing 2018 reserved seat season ticket holders who renew after the Renewal Period may not be able to access their 2018 seats. 2018 members wishing to renew after the Renewal Period will have to select their own seats at the time of purchase (Excluding Foundation Members)

3. New Memberships

3.1 2019 membership will go on-sale to the general public on September 25 2018

4. Prices

4.1 All prices advertised on this site or flyer are inclusive of GST unless otherwise stated

5. Payment

Upfront Payment

5.1 Upfront/Full Payment: Members may pay in full via VISA, MasterCard, American Express, Cheque, Money Order, Cash or EFTPOS at the time of application

5.1.1 Charges against credit cards will appear on your statements as ‘Gold Coast Titans M’Ship Parkwood’

5.1.2 If a credit card payment is declined by your bank you will be contacted for an alternate form of payment. Any fees levied to you for a failed payment by your financial institution will be payable by you

5.1.3 Orders will not be added to the seating allocation queue (where relevant) until a payment is successful

5.1.4 Cheques and money orders must be made payable to ‘Titans Rugby League Pty ltd’

5.1.5 If a cheque is dishonoured, you will be contacted for an alternate form of payment. Dishonoured cheques may incur an immediate fee applied by the bank. Any fees levied to you by your financial institution will be payable by you

5.1.6 Cash and EFTPOS payments must be made in person at  Gold Coast Titans Headquarters. 3rd floor, Titans High Performance Centre, 76-122 Napper Road, Parkwood, 4214 between the hours of 9.00am-5.00pm Monday-Friday (excluding public holidays). Cash cannot be sent in the mail

Instalment Payment

5.2 Instalments: Ticketed Members (Foundation, Titanium, Gold, Steel, Legion, Club Partner, 4 Game Reserved and Flexi pack) categories may choose to pay by instalments via Visa, Mastercard or American Express. All other Non-Ticketed memberships must be paid in full at the time of application, or with the first instalment if purchasing in combination with a Ticketed Membership

5.2.1 Applications/renewals received prior to 18 October 2018 will have a $5.00 deposit charged at the time of application/renewal of membership to confirm the credit card is entered correctly. This deposit will then be deducted from the first monthly instalment

5.2.2 Applications/renewals received after 18 October 2018, will have the number of required payments deducted immediately upon receipt of application/renewal to bring them up to date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date

5.2.3 Payments will be deducted in instalments on the 18th of each month (or the next business day if the 18th falls on a weekend or public holiday), beginning on 18 October 2018 via your nominated VISA, Mastercard or American Express

5.2.4 Instalment dates cannot be changed, but additional payments can be made online at any time by the Member or by calling the membership team

5.2.5 By joining the Monthly Instalment Plan, you authorise the Gold Coast Titans to debit from your nominated credit/debit card for the amounts advised to you online at the time of application/renewal and in accordance with these Terms and Conditions

5.2.6 If any payment fails to transfer between institutions, further attempts will be made throughout the month to clear the funds until successfully processed. The Member may be contacted via phone, SMS or email to advise of any failed payments

5.2.7 It is the Member’s responsibility to ensure the credit or debit card details provided are correct, including notification should the expiry date change. It is also the Member's responsibility to ensure sufficient clear funds are available on the nominated account on each scheduled instalment date, and that all contact details are correct at all times

5.2.8 If an instalment payment is returned or dishonoured by the financial institution, Members will be notified to request immediate payment. Any fees levied to you by your financial institution will be payable by you

5.2.9 The Gold Coast Titans may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You will be notified via email if the Gold Coast Titans suspend or cancel your membership. Please note that at least three (3) business days will be needed to reinstate your membership once payment is received

5.2.10 If your membership is suspended or cancelled, all membership benefits including, but not limited to, access to Gold Coast Titans games and pre-sale ticket windows will be suspended

5.2.11 Members with outstanding debt from previous seasons are not eligible to renew/apply for membership for subsequent seasons until all outstanding debt has been paid

5.2.12 The Gold Coast Titans may refer any outstanding balances at the end of the season to a debt collection agency for recovery of any monies owed. This may involve additional costs that you would also be responsible for

5.2.13 All members who choose to pay via instalments must have their membership paid in full by 18 July 2019. Any members who fail to pay the balance by this date risk having their membership voided and barcodes cancelled immediately. Any instalments paid, or monies collected, prior to that date cannot be refunded

5.2.14 If you believe that a payment has been initiated incorrectly, contact the Titans Membership Department on (07) 5656 5656

6. Rolling Renewals

6.1 All Members paying via credit card (VISA, Mastercard or American Express) or debit card backed by VISA or Mastercard, regardless of package type or payment method (upfront or instalments), agree to be opted in for 'Rolling Renewals', facilitating automatic rollover of your membership from year to year on these terms and conditions unless varied

6.2 Membership will be automatically renewed into the same package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payments details as the previous season, unless otherwise advised

6.3 Prior to the rollover, members will receive written notice via email to the member's email address supplied, notified pursuant to Condition 14, which details the pricing for the following season and provides a 14-day opt-out period

6.4 During this opt-out period members must notify the Gold Coast Titans via emailing membersinfo@titans.com.au or phoning (07) 5656 5656 if they do not wish to rollover (strict deadlines apply)

7. Member Since Status

7.1 When you become a member with the Gold Coast Titans the season you join for is recorded against your account as your 'Member Since' Status

7.2 Only consecutive years of membership are counted towards the 'Member Since Status'

7.3 When choosing to upgrade or change seats your 'Member Since Status' will be taken into account

8. Membership Classification and Age Restrictions:

8.1 Family:

8.1.1 A Family of two is defined as one Adult and one Junior (see 7.2 for definition of junior). If purchasing a Family membership, both the Adult and Junior component must be included. Failure to do so will result in the Adult price being applied to both seats

8.2 Junior:

8.2.1 To be eligible for a Junior membership, the applicant must be 17 years or younger as at 10 March 2019

8.2.2 Juniors aged under four at 10 March 2019 are entitled to attend matches without a membership or ticket, but must be seated on the lap of an accompanying adult and not occupy a seat

8.2.3 All Junior Members must have their membership placed under their own individual name and a date of birth must be provided for each Junior Member on an account. Failure to do so will result in the Adult price being applied to the order

8.3 Concession:

8.3.1 Concession memberships are available to any persons holding a current government-issued Seniors Card, Pensioner Concession Card, Full-time Student Card or Repatriation Health Care Card Totally and Permanently Incapacitated
8.3.2 Concession Cards must be valid for the entire duration of the 2019 NRL season
8.3.3 Please note that Health Care Cards and Seniors Business Discount Cards are not accepted as a form of concession. Please refer to the accepted Concession Cards on the Gold Coast Titans website for more details

8.4 Companion Card:

8.3.4 It is a condition of entry that all Concession Card holders agree to present their concession identification card, if requested. If a Concession Card cannot be presented the membership card holder will be refused entry to the venue

8.4.1 Foundation, Titanium, Gold, Steel, Legion, 4 Game Reserved who hold a valid Companion Card may apply for a second membership at no extra charge to accommodate their companion when a concession membership is purchased for themselves

8.4.2 Companion Card holders must provide a printed copy of the Companion Card with the application/renewal and as such, these cannot be purchased online. Companion Cards must be provided at the time of application/renewal and cannot be arranged after this point

8.4.3 The companion membership will be issued in the name of the Companion Card holder

8.4.4 The companion membership does not include any additional member benefits, other than a seat at the relevant games included

8.5 Upgrading for Individual Games:

8.5.1 Members are able to upgrade a Junior and/or Concession membership to a higher classification for individual games by purchasing the upgrade at the member box office for $10 per match at Gate D on any given game-day, or you can arrange this in advance of game-day by calling the Membership Hotline (07) 5656 5656 during office hours 

9. Members Bound by Terms and Conditions

9.1 Regardless of how the membership is renewed or purchased, it is a condition of membership that all Members agree to be bound by these Terms and Conditions of Membership with the Gold Coast Titans

9.2 Any person or persons using any member entitlement, including game day attendance, regardless of whether they purchased the membership themselves are bound by these Terms and Conditions. Any Member must make any person making use of their membership entitlement aware of these Terms and Conditions

9.3 Any member in breach of these Terms and Conditions risks having their membership cancelled without refund

10. Use of Entitlements by Other Parties 

10.1 If for any reason a member cannot attend a Gold Coast Titans home game, they can provide their entry pass to a friend or relative to use

10.2 The ability to transfer a membership to someone else is subject to the membership classification (e.g. Junior to Adult). Please see Condition 8.5.1 for details on how to upgrade classification for individual games

10.3 Memberships cannot be traded, sold or used for advertising, promotion or other commercial purchases including competitions, without prior written consent of the Club. If a membership is found to be in breach of this condition, the membership will be immediately cancelled without notification or refund and the bearer of the membership will be refused admission and access to any entitlements

10.4 Members should be aware that there is legislation in Queensland relating to the re-sale of tickets at CBus Super Stadium, and breach of these laws may attract criminal penalties

11.Club Member ticketing.

In 2019 Club members are entitled to two (2) tickets to one (1) Titans home game of their choice. To redeem your tickets, Club Members must:

  • Contact the membership department on (07) 5656 5656 or via membersinfo@titans.com.au to request their choice of Titans home game. Tickets will be issued and sent to the email address on your member account (for you to print)

    * Please note: Tickets subject to availability. Members can nominate to split their allocation by taking one (1) ticket to two (2) home games. The same procedure must be followed. All tickets will be issued in Gold category seating

12.Away Legion Member Ticketing. 

In 2019 Away Legion Members are entitled to two (2) tickets to one (1) Titans away game of their choice. To redeem your tickets Away Legion Members must:

  • Contact the Membership Department on (07) 5656 5656 or via membersinfo@titans.com.au to request their choice of Titans home game. Tickets will be issued on the week of the away match and sent to you in the form of an EzyTicket (usually on the Wednesday/Thursday prior to the match)

    * Please note: In 2019 the Titans have reciprocal arrangements in place with a certain number of NRL clubs.  At the time of writing not all clubs have yet established reciprocal ties with the Titans. Limitations apply therefore as to which away fixtures can be attended as part of the Away Legion Membership. Away Legion members are advised to contact the club before submitting their applications to determine which fixtures of the 2019 season can be attended as part of their membership. Seating allocation at away games is at the discretion of the away team

    ** Gold Coast Titans members cannot use their Away Legion tickets to NRL-specific events such-as double-headers or specialised 'Rounds' that host more than 2 NRL teams

13.Member ticket prices: 

In 2019 Titans members are entitled to purchase tickets at Member rates. To access member pricing, members can enter their Membership number where indicated on the Titans event page at www.ticketek.com.au (from February 2019). Alternatively, members may contact the Titans Membership Department on (07) 5656 5656 or report to a Cbus Super Stadium Ticketek box office on game day. Please note – to purchase tickets at the box office a member must present their membership card or member tickets. No guarantee can be provided that additional tickets purchased by members will be allocated next to the member’s season reserved seat. Allocation subject to availability

14. Members Personal Details for Communication:

14.1 All members must take responsibility for updating their personal details so the Gold Coast Titans can communicate with them effectively

14.2 The Gold Coast Titans hold no responsibility for a member’s failure to update their personal details. To update your personal details please login to your MyTitans account

15. Pre-sale Entitlements:

15.1 Each member’s access to pre-sales, including the NRL Grand Final, NRL Finals Series and State of Origin will be determined in accordance with their respective membership category and corresponding entitlements at the time the offer is made available. These entitlements are not determined by the Gold Coast Titans, but are made available to members as an added benefit through the NRL

15.2 The Club will communicate information relating to members pre-sale access via email only so it is important to ensure an active email address is always registered. Please note, communications such as this are at the NRL's discretion and the Titans do not control the content or when communication will be sent-out

16. International Postage:

16.1 If international postage is required, the cost of postage may be added to the membership.

17. Member Behaviour:

17.1 The Gold Coast Titans reserve the right to suspend/cancel a membership of any member who behaves in manner that is deemed to be inappropriate.  Members must always remain mindful of those around them, and immediately report anything deemed to be inappropriate to the stand manager at the top of the aisle on game day so that the matter can be dealt with immediately, or members can call or SMS Venue assist on 0427 002 699. The Gold Coast Titans have the right to decide what is considered to be inappropriate conduct in its sole and unfettered discretion. The member has no right to object or appeal against any decision made by the Gold Coast Titans to suspend or cancel a membership as a consequence of acting in a manner the Gold Coast Titans consider is inappropriate. All members are expected to uphold the Titans Member Code of Conduct and failure to comply can result in immediate cancellation of the membership. In circumstances where membership is suspended or cancelled for inappropriate conduct the member will not be entitled to a refund for any unused portion of the membership entitlements

18. Limitation of Liability

18.1 If the Gold Coast Titans are unable to deliver on its representations in the membership offer the Member agrees to the fullest extent permissible by law to release the Gold Coast Titans from any liability and not to seek a refund or compensation from the Gold Coast Titans for any such failure

18.2 The products and services offered in any sponsor promotional material are not offered by the Gold Coast Titans. The Gold Coast Titans do not accept liability for any product or service referred to in such material, and to the fullest extent permissible by law excludes all liability with respect to these products and services

19. Members Bound by Terms and Conditions

19.1 Any user of the member’s membership rights is also bound by the Terms and Conditions of membership, and the member is obliged to inform such persons of these Terms and Conditions

20. Delivery of Membership Packs

20.1 Dispatch of membership cards will commence from late November 2018. Membership packs cannot be dispatched until the ‘Change Seat Window’ has concluded and seats have been confirmed, in order to personalise membership cards with seating details. Membership packs may take up to four weeks to be received, following the conclusion of the 'Change Seat Window’

20.2 Ticketed Members (Foundation, Titanium, Gold, Steel, Legion, 4 Game Reserved and Flexi members) will be sent vouchers for purpose of collecting their exclusive Member Merchandise from the nominated distribution points (from December 2018). Non-ticketed members (Club, Away Legion, Social, Tiny Titans and Blade's Brigade) will have their Member Merchandise sent to them direct (commencing November 2018).Generally speaking, member merchandise can take up to four weeks to be delivered from receipt of application/renewal

20.3 Members who submit an application/renewal for Foundation, Titanium, Gold, Steel, Legion, 4 Game Reserved and Flexi pack within four weeks of the first home game, or during the season, will receive a membership card (or match entry ticket) prior to the next home game. If these cannot be posted in time members will receive notification via Email, Phone or SMS to collect from a nominated point at Cbus Super Stadium

21. Privacy and Promotions

21.1 As a Gold Coast Titans member you have the opportunity to be provided with promotional offers from sponsors and partners. This also includes potential pre-sale offers from Queensland Rugby League, CBus Super Stadium and the National Rugby League

21.2 You consent to the Gold Coast Titans providing personal information you have provided to the Gold Coast Titans (excluding any details related to methods of payment) to our sponsors for the purpose of our sponsors providing you with details of offers that may be of interest to you

21.3 If you would prefer not to receive marketing or promotional material please call the Titans Membership Hotline on (07) 5656 5656 to have your details removed from all future marketing and promotional databases

21.4 Your privacy is important to the Gold Coast Titans and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. The National Rugby League and Ticketmaster administer the current Customer Relationship Management system used by the Gold Coast Titans and members acknowledge that their personal details will be available to these third parties for the purpose of administering membership with the Gold Coast Titans

21.5 Any information disclosed about a membership account can only be done with the Primary Account Holder. If a Secondary Account Holder wishes to become a Primary Account Holder, the existing Primary Account Holder must submit written confirmation to release them. This may only be done during the renewal process for the following season

21.6 You may access your private information held on the Gold Coast Titans database by contacting Titans Membership Hotline on (07) 5656 5656

21.7 You have the right at any time to refuse to receive marketing material. A copy of the Gold Coast Titans Privacy Policy explaining the way your information is collected, held, and disclosed is available on our website or can be obtained by contacting the Gold Coast Titans on (07) 5656 5650

22. Entry to CBus Super Stadium

22.1 All Members agree to be bound by the terms of entry to CBus Super Stadium at www.cbussuperstadium.com.au 

23. Ticketmaster

23.1 All Members agree to be bound to the terms of ticket sale with Ticketmaster found at www.ticketmaster.com.au 

24. Ticketek

24.1 All Members agree to be bound to the terms of ticket sale with Ticketek found at www.ticketek.com.au 

25. Frequently Asked Questions

25.1 All details outlined in the Frequently Asked Questions also form part of the Terms and Conditions.

26. Right to Amend Terms and Conditions

26.1 The Gold Coast Titans reserves the right to amend these Terms and Conditions as may be reasonably necessary from time to time in its absolute discretion

26.2 The Gold Coast Titans do not warrant that every request for membership, ticketing, and/or seating allocation can or will be complied with

27. Acceptance of Terms and Conditions

27.1 By applying for membership I acknowledge that I accept the above Terms and Conditions. All Members are bound by these Terms and Conditions regardless of how the application was submitted

27.2 If you have made a donation to the Titans Community Foundation through the Australian Sports Foundation (ASF) at the time of purchasing your membership you accept ASF's terms and conditions and privacy policy 

28. Gold Coast Titans

28.1 Gold Coast Titans means Titans Rugby League Pty Ltd or any of its related entities and includes ‘the Club’ where the context implies

+ The term life and lifetime refers to the period for which the Gold Coast Titans are granted to compete on the National Rugby League competition and have a home venue at which to play.